FREQUENTLY ASKED QUESTIONS

IS THE COOKERY SCHOOL OPEN?

The Daylesford Cookery School is temporarily closed. Our team are currently working towards the reopening date of 12th april.

WHAT WILL HAPPEN TO EXISTING BOOKINGS DURING THE TIME OF CLOSURE?

All guests who have courses booked whilst the Cookery School is closed will be issued with a credit note and will be able to rearrange their bookings to an alternative date.

WHAT MEASURES ARE BEING TAKEN TO CLEAN THE COOKERY SCHOOL?

The Cookery School underwent a deep clean prior to reopening and we continue to clean the Cookery School, our farmshops and public spaces regularly and thoroughly, in line with current advice, environmental controls and our existing food hygiene practices. Viruses like COVID-19 are easily killed by routine cleaning procedures such as ours.

WHAT ARE YOUR STAFF DOING TO KEEP THEMSELVES AND OTHERS SAFE?

All of our staff have access to hand washing facilities and are encouraged to wash their hands thoroughly and often – this is key as the government continues to confirm that hand washing is the single best control measure to prevent contamination.

We have invested in hand sanitisers as additional safeguarding measures.

Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards.

Our team is working hard to follow important safety guidelines. Please treat them with respect; we will not tolerate any abuse.

WHAT IS YOUR CANCELLATION POLICY? WILL EXPIRED GIFT VOUCHERS STILL BE VALID?

You may cancel up to 4 days before the course date. This means that during such period, if you change your mind or for any other reason you decide you do not want to attend the course, you can notify us of your decision to cancel the course and receive a credit note which will be valid for 12 months from the original date of booking.

To cancel a course, you just need to let us know. Please call us on 01608 731 620 or e-mail us at THECOOKERYSCHOOL@DAYLESFORD.COM. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

For our full terms and conditions, please contact the team further information.

WILL EXPIRED GIFT VOUCHERS STILL BE VALID?

If you have a Cookery School gift voucher that you have been unable to use due to the Cookery School’s closure, or your voucher has expired during our closure, your voucher’s expiry date will be extended.

Please send an email to THECOOKERYSCHOOL@DAYLESFORD.COM with your name and voucher number and we will reply with your voucher’s new expiry date.

Gift vouchers are still available to purchase, please contact the team for further information.